Name: Back in the Saddle Customization Event
Start: 2025-09-20T02:00:00-10:00
End: 2025-09-20T06:00:00-10:00

Question 1

How do I attend the Back in the Saddle customization event?

Accepted Answer

Secure your FREE ticket to the event here and present your ticket at the Upper-Level next to Seeds N Things at Windward Mall from Noon to 4pm. Don’t forget to bring your item purchased at Windward Mall to be customized!

Question 2

Do I have to pay to attend the Back in the Saddle customization event?

Accepted Answer

The event is FREE! But, you do need to register for a FREE ticket IN ADVANCE.

Question 3

How will I receive my ticket to attend the Back in the Saddle customization event?

Accepted Answer

Upon registering for your ticket, you will receive your ticket and details via Eventbrite at the email you provide at the time of registration.

Question 4

Can I attend the Back in the Saddle customization event without a ticket?

Accepted Answer

Walk-ups without a ticket will be served based on availability only. If you do not have a ticket, you are not guaranteed to have your item customized.

Question 5

Where in Windward Mall will the Back in the Saddle customization event take place?

Accepted Answer

The Back in the Saddle customization event will be held in the Upper-Level next to Seeds N Things.

Question 6

What is the minimum age requirement to attend the Back in the Saddle customization event?

Accepted Answer

If you are under 18 years of age, you must have a parent or guardian register for your free ticket.

Question 7

What types of customizations will be available?

Accepted Answer

a. You will be able to customize your product purchased at Windward Mall with chain stitching! Items best for chain stitching include any fabric without stretch, such as button-down shirts, utility shirts, denim, shorts, unlined jackets, etc. Follow Windward Mall on Instagram for more inspiration leading up to the event!

Question 8

How long will the customization of my item take?

Accepted Answer

Expect to wait up to 10 minutes for your item to be customized.

Question 9

Can I have my item customized any way I want?

Accepted Answer

You will select a customization from a set of available options. Each guest is limited to one customization per item in order to ensure we can serve all ticketed guests.

Question 10

Can I pay for additional customizations?

Accepted Answer

No, not at this event but we encourage you to connect with our vendor for additional opportunities outside of this event!

Question 11

What kinds of items can I bring to have customized? Are there any restrictions?

Accepted Answer

The vendor will only be able to accommodate non-stretch articles of clothing and bags for customization, such as button-down shirts, utility shirts, denim, shorts, unlined jackets, etc. Items with stretch, such as t-shirts, leggings, etc., may not be permitted. To ensure all ticketed guests can be served, each guest is limited to one item.

Question 12

Where can I purchase an item to be customized during the event?

Accepted Answer

a. A large number of tenants offer products that can be customized. We encourage you to look at the Windward Mall directory for specific details about each store

Question 13

Do I need to purchase my item at Windward Mall in order to have it customized?

Accepted Answer

Yes. Use it as an excuse to treat yourself to something new!

Question 14

What if I’m not pleased with my customized item?

Accepted Answer

a. If you are not pleased with your customization, please contact the center through the contact form on the website site at: https://www.windwardmall.com/contact-us/

Question 15

Can my customized item be shipped to me?

Accepted Answer

No. You must pick up your item in person at Windward Mall during the event.

Question 16

What happens to my item if I leave it with the vendor and do not pick it up?

Accepted Answer

Items left past the duration of the event will be donated to charity.

Back in the Saddle Customization Event

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